Shipping & Returns
The Preparedness.com Promise
If you are not 100% satisfied with your order, you can return your product for a full refund within 30 days of delivery.
If you have any issues with the product you received or the shipping of your order, send us a message and we’ll do whatever we can to correct the issue and make your shopping experience positive.
We're proud of our high quality products and stand behind them to bring security and peace of mind in the event of an emergency.
How Much Does Shipping Cost?
Shipping is FREE with orders $99 or more! We only charge shipping to orders under $99 or shipped to HI or AK. Shipping amount will be calculated at checkout based on address.
When Will My Order Arrive?
On average you can expect to receive your order within 5 - 7 business days, although specific times will vary depending on location.
During extremely busy times you could see a shipping time of up to 12 business days, although this is very rare.
Do You Ship Outside The US?
Currently we are only shipping to the US based on the shipping costs to other countries. However, we can make exceptions for bulk orders. Contact us for a quote.
Can You Ship To A P.O. Box?
Yes we can.
Not What You Expected?
If you're not completely satisfied with your order and our customer support team wasn't able to make it right, you can always return it within 30 days of purchase. Contact us for address details and a printable shipping label and packing slip for the location.
Make sure all parts of the kit are included for a full refund to be issued.
Received the Wrong Order or a Defective Product?
Contact Us and we will make it right.
How Long Does it Take for Refunds to be Issued?
Refunds are issued within 7-14 business days to the original source of the payment method.